Support

We're a small team and read every message.

Contact us

Email support@hesper.guide. Please include your Account ID, which you'll find in the app under Me → Settings → Contact support. Hesper has no login, so the Account ID is how we find your account.

Is Hesper free?

Yes. Every feature in this version is free. Chat has a daily limit (30 messages on your first day, then 20 a day), which resets at midnight in your time zone.

How do I delete my account?

In the app, open Me → Settings → Delete account. This deletes your profile, chart, the people you added, your conversations, readings and settings from our servers straight away, and the app starts fresh.

Deleting the app from your phone doesn't delete your data on our servers. If you can no longer open Hesper, email us from any address with your Account ID, or with as much detail as you can (the device you used and roughly when you started using Hesper), and we'll delete the account once we can identify it. See the Privacy Policy for what is kept and for how long.

How do I turn AI on or off?

Open Me → Settings → AI readings and chat. When AI is off, nothing about you is sent to our AI providers: you still get your chart, the daily sky and tarot card meanings, written in advance, but chat is unavailable.

How do I report a reply?

Press and hold the reply in the chat, tap Report, choose a reason and send. We review every report.

Will my readings follow me to a new phone?

Not yet. Hesper doesn't have sign-in in this version, so your account stays with the phone it was created on.

I don't know my birth time

That's fine. Hesper still reads your Sun, planets and aspects; it leaves out the rising sign and houses, which depend on the exact time. An approximate time from a birth certificate or a family member helps.

Something feels wrong or unsafe

If you or someone else is in danger, contact your local emergency number now. Our Safety page lists crisis lines and explains how Hesper responds.